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Today’s consumers expect businesses to understand their unique needs and preferences—63% of them, according to Salesforce. Yet many small businesses lack the resources to truly hear what their customers want firsthand. Despite the rise of big data and analytics, there's still no substitute for real, face-to-face conversations. That’s why it’s critical to go beyond numbers and find out the real "why" behind customer behavior.
At Alfred Marketing Insights, we bridge that gap. Our student-led research team provides small businesses and nonprofits with affordable, professional insights through real conversations. With access to The Studio’s dedicated focus group facilities—including a one-way mirror and professional recording equipment—our trained moderators deliver authentic feedback that numbers alone can't capture. We help organizations move beyond the data surge to truly understand their customers — one conversation at a time.